LiDAR Availability
Why is LiDAR capture unavailable on my device?
Symptoms
- The LiDAR capture option is disabled in the stockpile workflow.
- A message states that LiDAR scanning is not supported.
Likely causes
- The device has no LiDAR sensor. LiDAR is present on iPad Pro models from 2020 onward and on iPhone Pro models from the iPhone 12 Pro onward — not on standard iPhone or iPad models.
- The app is running in the iOS Simulator, which has no LiDAR and is never allowed to pretend otherwise.
Step-by-step checks
- Confirm the device model has a LiDAR scanner.
- Confirm you are on a physical device, not a simulator.
- Confirm camera access has been granted, since scene reconstruction requires the camera.
Recommended solution
Use a LiDAR-equipped iPad or iPhone for scan-based capture. On a device without LiDAR, measure the stockpile using the other capture and boundary methods ARKAK provides — the volume calculation itself does not require LiDAR.
- Hardware and permission requirements
- A LiDAR-equipped iPhone or iPad, with camera permission granted.
- Applies to
- All ARKAK versions.
If this does not resolve it
If the answer is not here, write to us. Include your device model, the ARKAK version, and what you were doing when it happened.